Contact

Contact

Customer support

  • Email: support@lovecigs.com
  • Location: New York City, NY, United States
  • Response times: we reply to messages on business days, Monday to Friday, excluding public holidays.

Orders ship from our New York, U.S. warehouse.

To help us respond faster, please include:

  • your order number;
  • the email address you used for the order; and
  • photos, if your message is about a damaged or incorrect item.

For your security, never send us your full card number, security code or password.

Quick links: FAQ · Shipping Policy · Returns & Refunds

For adults 21+ only.