FAQ
FAQ
Who can order from LoveCigs?
Adults aged 21 or older only. You confirm your age at checkout.
What comes in one carton?
Each carton contains 10 packs, unless the product page says otherwise.
Where do orders ship from?
All orders ship from our New York, U.S. warehouse.
Where do you ship?
To all U.S. states except Alaska and Hawaii. We do not ship internationally.
How long will my order take?
Orders are processed within 1 business day after payment. Orders placed on a weekend or holiday are processed the next business day. Delivery then usually takes 3–5 business days.
How much is shipping?
Standard shipping is free on eligible U.S. orders.
How do I track my order?
When your order ships, we email you a tracking number. You can also check its status under My Account > Orders.
What payment methods do you accept?
Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover. Payments are processed securely at checkout.
Can I change or cancel my order?
Yes, if it hasn’t been processed yet. Email support@lovecigs.com with your order number as soon as possible.
My order arrived damaged or incorrect. What should I do?
Email support@lovecigs.com within 7 days of delivery. Include your order number and photos. We will replace or refund the affected items.
Can I return an order?
Yes. Unopened, unused cartons in their original packaging can be returned if you ask for approval within 7 days of delivery. You pay return shipping, unless the order was damaged or incorrect. Approved refunds are processed within 1 business day and go back to your original payment method.
How do I contact you?
Email support@lovecigs.com. We reply to messages on business days.